Monday, January 08, 2007

One Company's Values

While visiting the website for a client of mine in the hospitality industry, I came across their Company Values. I was very impressed by them and would like to share them with you here. The company's name is Hotel Equities and these values can be found on this page on their website.
  • Do unto others as you would have them do unto you. (The Golden Rule)
  • You never get a second chance to make a first impression.
  • Guests aren’t always right, but they are always guests.
  • If it were my money, would I spend it?
  • Wherever you are, be there.
  • Demonstrate a “whatever it takes” attitude.
  • Practice balanced living in all areas of life – spiritual, family, career, financial, physical, social, and educational.
  • Perform random acts of kindness.
  • Learn from your mistakes.
  • Set a good example.
  • Empower team members.
  • Communicate clearly.
  • Set goals.
  • Promote new ideas.
  • Deplore gossip.
  • Be consistent.
  • Everybody sells.
  • All people matter to God.
All of the statements above are awesome to live by, and I have bolded one of the statements in particular: Wherever you are, Be There!

What a great statement. We've all been talking to someone, and you could tell they did not want to be there talking with you. Nothing can make a person feel worse than realizing that they are not needed or wanted, which is how someone feels if you are giving off the signals that you do not want to be there with them. Work on this.

Everyone has a story. Take the time to hear it....

Good luck today and make it a great day!


1 Response to "One Company's Values"
  1. deezle said...
    Tuesday, 09 January, 2007

    Excellent list, and how wonderful that this company posted it. I especially like "guests aren’t always right, but they are always guests." This improves on the old adage of "the customer is always right," because let's face it - sometimes they're not. They've made it clear that it doesn't matter; treat them hospitably anyway.

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