Friday, March 24, 2006

Enhance Your Customer Experience

As you know from an earlier post of mine (Customer Service - Where did it go?), I am big on customer service. I came across an article on today that offers some great points on why customer service is so important. Here is an excerpt from the article:

"There’s no doubt about it; customer loyalty is key to profitability. A mere five percent increase in your customer retention could as much as double your bottom line profits! On the flip side, it costs anywhere from 6-30 times more to get new customers than it does to keep the ones you have – that is, if they’ll stay!

Want to Keep Customers & Create Profits? These 5 ‘Positivity Pointers’ Can Help You Enhance Your Customer Experience. (Here are the five pointers from the article. For a detailed description of each point, you'll want to visit
  1. Positive Thinking is a Habit
  2. Positive Thinking is a Choice
  3. A Positive Attitude Makes Change Easier to Take
  4. Positive Thinking is Chock-Full of Benefits
  5. No one likes you when you're Grumpy
To read details about the five pointers above, please log onto

Good luck and make it a great day!


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