Enhance Your Customer Experience

As you know from an earlier post of mine (Customer Service - Where did it go?), I am big on customer service. I came across an article on HappyNews.com today that offers some great points on why customer service is so important. Here is an excerpt from the article:

"There’s no doubt about it; customer loyalty is key to profitability. A mere five percent increase in your customer retention could as much as double your bottom line profits! On the flip side, it costs anywhere from 6-30 times more to get new customers than it does to keep the ones you have – that is, if they’ll stay!

Want to Keep Customers & Create Profits? These 5 ‘Positivity Pointers’ Can Help You Enhance Your Customer Experience. (Here are the five pointers from the article. For a detailed description of each point, you'll want to visit HappyNews.com)

1. Positive Thinking is a Habit
2. Positive Thinking is a Choice
3. A Positive Attitude Makes Change Easier to Take
4. Positive Thinking is Chock-Full of Benefits
5. No one likes you when you're Grumpy

To read details about the five pointers above, please log onto HappyNews.com.

Good luck and make it a great day!